Refund Policy

Last updated: 27 July 2026

Demo / open access. FastBI is currently free to try without an account: entitlements, authentication, and payments are inactive until Supabase and Paddle go live, so no account or billing data is collected today. This document is a good-faith starting template under review by counsel before commercial launch. Questions: support@fastbi.io.

Free tier

The Free tier is free forever — the full deterministic product, plus 5 AI prompts per rolling 24 hours. No payment, nothing to refund.

Subscriptions

Pro ($10/mo or $108/yr) and Max ($30/mo or $288/yr) are recurring subscriptions, billed monthly or yearly as you choose, through Paddle, our merchant of record. You can cancel any time from the billing portal; cancellation stops future renewals and your paid features remain until the end of the current period (the current month, or the current year on an annual plan).

Refunds

If you are not satisfied, contact us within 14 days of a charge and we will consider a refund in good faith. Because Paddle is the merchant of record, approved refunds are issued through Paddle to your original payment method. The same 14 days apply to an annual charge: within 14 days of the yearly payment we will consider a refund of the full year; after that, an annual plan is not refunded for the unused months, and refunds for partial periods are at our discretion.

How to request

Email support@fastbi.io with your account email and the charge in question. Paddle also emails a receipt with a manage-subscription link for every payment.

Chargebacks

Please contact us before opening a chargeback — we can usually resolve billing issues faster directly.