Refund Policy

Last updated: 27 July 2026

Demo / open access. FastBI is currently free to try without an account: entitlements, authentication, and payments are inactive until Supabase and Paddle go live, so no account or billing data is collected today. This document is a good-faith starting template under review by counsel before commercial launch. Questions: support@fastbi.ai.

Free tier

The Free tier is free forever — the full deterministic product with no AI. No payment, nothing to refund.

Subscriptions

Plus ($9/mo) and Pro ($24/mo) are recurring monthly subscriptions billed through Paddle, our merchant of record. You can cancel any time from the billing portal; cancellation stops future renewals and your paid features remain until the end of the current period.

Refunds

If you are not satisfied, contact us within 14 days of a charge and we will consider a refund in good faith. Because Paddle is the merchant of record, approved refunds are issued through Paddle to your original payment method. Refunds for partial periods are at our discretion.

How to request

Email support@fastbi.ai with your account email and the charge in question. Paddle also emails a receipt with a manage-subscription link for every payment.

Chargebacks

Please contact us before opening a chargeback — we can usually resolve billing issues faster directly.